SHIPPING & DELIVERY

Our Shipping Services

At our store, we want you to receive your orders quickly and safely. We work with the best shipping companies to ensure that your products arrive in perfect condition and in the shortest time possible.

All orders placed through the hu.avenoxshop.com website are shipped from Budapest, Hungary. We strive to ship all orders the same day, but due to the volume of shipments, this is not always possible.

Delivery Times

Below is a table showing the estimated delivery times for each of our shipping services:

* Free Shippings on orders over 30.000 Huf.

Note: Delivery times are calculated in business days (Monday through Friday, excluding holidays) from the date the order is confirmed. These times may be affected by exceptional circumstances or periods of high demand.

Failed Delivery

If you are not at home at the time of delivery, the shipping company will leave a note and usually attempt a second delivery.

If the second attempt is unsuccessful, the package will be held at the shipping company's office so that you can pick it up in person.

If you do not collect the package within the period established by the carrier, the order will be returned to us and we will contact you to reschedule the delivery (additional charges may apply).

Returns and Complaints

You have the right to cancel your purchase within 30 calendar days without justification.

You will be responsible for the return shipping costs, unless the product received does not correspond to what was ordered or is defective.

For any complaints, please contact our customer service department.

Data Protection

Your personal data will be processed in accordance with the General Data Protection

Regulation (GDPR) and the Organic Law on Personal Data Protection and Guarantee of Digital Rights.

The data necessary for delivery (name, address, telephone number) will be shared with the transport company exclusively for delivery purposes.

Additional information:

You will receive an email confirmation when you place your order and then another email with tracking information once your order has been shipped from our warehouse.

All delivery times start from the day after you place your order, unless otherwise stated.

Gift card purchases do not count towards the free shipping minimum.

In the unlikely event that you do not receive your order after the indicated delivery time, or that the order is damaged when it arrives, please contact us within 7 days of delivery.

Frequently Asked Questions

What should I do if my order takes longer than expected?

Contact our customer service department and we will provide you with information on the status of your shipment.

Can I change the delivery address after placing my order?

Yes, as long as the order has not been shipped. Contact us as soon as possible to update the address.

What does the shipping price include?

The price includes transport from our warehouse to the address provided, as well as the necessary packaging to ensure the product is protected.

Do you ship internationally?

Yes, we currently shipping to the following countries, but you should choose the corresponding shop: