PRIVACY POLICY OF AVENOX

Last update: 2025.09.01

AvenoxShop Szolgáltató és Kereskedelmi Kft. ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://hu.avenoxshop.com ("Site") and make a purchase from us.

By using our Site and providing us with your data, you consent to its practices as described in this policy.

1 - DATA CONTROLLER

The data controller responsible for your personal data is:

  • Company Name: AvenoxShop Szolgáltató és Kereskedelmi Kft.
  • Registered Address: 7627 Pécs, Havi-hegyi út 36/2., Hungary
  • Company Registration Number: 02-09-089043
  • Tax Number: 32832987-2-02
  • Email: info@avenoxshop.com

2 - THE DATA WE COLLECT AND PROCESS

We may collect and process the following categories of personal data:

  • Identity and Contact Data: Name, billing/shipping address, email address, phone number.
  • Financial and Transaction Data: Payment information (processed securely by our payment partners), details of your purchases (products, date, price), order numbers.
  • Technical and Usage Data: IP address, browser type and version, time zone, operating system, device information, pages you visit on our Site, and how you navigate our Site. This data is collected through cookies and similar technologies.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3 - HOW WE USE YOUR DATA (Purposes and Legal Basis)

We process your personal data based on the following legal grounds under the GDPR and Hungarian law (Act CXII of 2011):

Purpose of Processing Legal Basis
To process and deliver your order, manage payments, fees, and charges. Performance of a contract with you.
To manage our relationship with you (e.g., notifying you about order status, changes to our terms, asking for feedback). Performance of a contract and Necessary for our legitimate interests (to keep records updated).
To administer and protect our business and this Site (troubleshooting, data analysis, testing, system maintenance). Necessary for our legitimate interests (for running our business, network security).
To use data analytics to improve our website, products, marketing, and customer experiences. Necessary for our legitimate interests (to define customer types, improve our services).
To send you marketing communications about our products, services, and promotions (e.g., newsletters). Your explicit consent. (You can opt-out at any time).

4. HOW WE SHARE YOUR DATA

We share your data with trusted third-party service providers who assist us in operating our Site and conducting our business, under strict data processing agreements:

  • Payment Processors: Stripe, Inc. Your payment card details are never stored on our servers and are handled directly by Stripe in accordance with their privacy policy.
  • Shipping Partners: GLS, DPD, Foxpost. We provide them with your name, delivery address, and phone number solely for the purpose of delivering your order.
  • IT and Cloud Service Providers: Companies that provide hosting, storage, and maintenance services for our Site, such as IONOS Inc.
  • Professional Advisors: Such as accountants or lawyers where necessary.
  • Legal and Regulatory Authorities: We may disclose your data to comply with a legal obligation to Hungarian authorities (e.g., tax authority NAV for invoicing data).

International Transfers: Your data is primarily processed within the European Economic Area (EEA). If any service provider outside the EEA is used, we will ensure they provide an adequate level of protection as approved by the European Commission (e.g., by using Standard Contractual Clauses).

5 - DATA RETENTION: HOW LONG WE KEEP YOUR DATA

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

  • Order and Invoicing Data: We are required under Hungarian accounting law (Act CXXVII of 2007) to retain this data for 8 years.
  • Customer Account Data: We retain your personal data while your account is active or as needed to provide you services.
  • Marketing Data: We retain data processed based on consent until you withdraw your consent.
  • After the retention period, your data will be securely deleted or anonymized.

6 - YOUR DATA PROTECTION RIGHTS

Under the GDPR and Hungarian law, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): You can ask us to delete your personal data, subject to our legal obligations to retain data (e.g., for 8 years for invoices).
  • Right to Restriction of Processing: You can ask us to temporarily suspend the processing of your data.
  • Right to Data Portability: You can request a machine-readable copy of your data to transfer to another service provider.
  • Right to Object: You can object to processing based on our legitimate interests.
  • Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 1.

7 - COOKIES

Our Site uses cookies (small text files stored on your device) to distinguish you from other users, provide essential functionality (e.g., keeping items in your cart), and help us improve your experience.

You can set your browser to refuse all or some browser cookies. However, blocking essential cookies may impair the functionality of the Site and prevent you from making purchases.

8 - DATA SECURITY

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.

9 - COMPLAINTS

If you have any concerns about our use of your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Hungarian data protection authority:

  • Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
  • Address: 1055 Budapest, Falk Miksa u. 9-11.
  • Website: https://www.naih.hu
  • Phone: +36 (1) 391-1400

10 - CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time to reflect legal or operational changes. The current version will always be posted on our website with a new "Last Updated" date. We encourage you to review this policy periodically.